A: Yes! Purchase Orders are a convenient way to place orders for Companies that order often.
You must fill out a Credit Application and upon approval of your Credit Application, your first order must be paid for with a credit card. Subsequent orders can then be ordered with a PO. All PO orders must be faxed to Unified Safety on a Company Letterhead at 801-676-4993.
A: Most orders ship within 24 hours. Our warehouse is located in Draper, a suburb of Salt Lake City, Utah. To help you determine how long it will take for your order to reach you once it has shipped, we have provided a UPS map with the estimated delivery times.
Unified Safety uses UPS and FedEx for all shipments unless truck freight is required due to size and/or weight. We handle shipment requests for U.S. Postal Service on a case by case basis. Shipping charges are based on weight and will be added upon completion of your order at which time they will be available during your online checkout. When comparison shopping, please include shipping charges. We do not inflate our shipping charges.
Q: How can I view my Account Information such as Order History, Shipping Methods and change my password?
A: You can see all your Account Information by logging into your account here, or by logging in at the top of the page. At this location, you have access to see all your:
Order History
Shipping Status and Shipping Info
Shipping Address
Account Preferences
Payment Settings
Change Password
Order History: This allows you to see the shipping status w/tracking number (if applicable) and any comments pertaining to your order. If the order is on Back Order, there will be notes on how long the expected wait is. Simply click on the Order in question and the details will be listed below.
Q: How do I return a product I ordered?
A: Unified Safety would like every customer to be satisfied with his or her purchase. If you receive a defective product, you may return the product by simply following the instructions below. Unified Safety will accept your return up to 15 days from the date of invoice. Unified Safety will refund the purchase price or exchange it, whichever you prefer. After 15 days, all merchandise is subject to the original manufacturer’s warranty policy which we will gladly assist you in utilizing.
Original freight charges are non-refundable. Product returned after the 15-day return period or without an RMA number will be refused. Unified Safety will not issue credit on any equipment that has been installed, used, or returned in a non re-saleable condition. Special order and custom items are subject to manufacturer’s warranty policy. Defective strobe power supplies must be returned to the factory for repair.
Call customer service (888) 829-0196 for a return authorization number. You must have a return authorization number on the outside of the box or it will be refused.
Pack the item along with a completed RMA return form and a copy of the packing slip in a box.
Follow the instructions on the return form and ship the box back to us.
The product must be returned unused and undamaged in the original box with all parts, packing and instructions.
For warranty returns within the first 15 days customer is responsible for return freight charges while Unified Safety will pay shipping charges back to the customer.
